What is considered an Emergency?

An emergency is something which is causing immediate damage to the property or something that is placing lives at risk of injury or worse.

There are a limited number of issues that can be classed as an emergency. These include a water leak which cannot be stopped using the stopcock, a gas leak or faulty gas appliance, or major damage caused by fire or flood. If you have young children or elderly persons under your care then loss of heating or hot water may also be classed as an emergency.

If the Tenant calls out a contractor outside of normal working hours, and it is not an emergency situation, the Tenant will be charged any additional costs incurred by the Landlord or Pure Property Management for the emergency call out.

Gas

If you smell gas you should not turn on or off any electrical switches and turn off the gas immediately at the supply by turning the handle so it is horizontal. You should evacuate the Property immediately and call Transco on 0800 111 999. To ensure your safety please ensure that when you first move into the Property you should familiarize yourself with the location of the gas shut off valve.

Electricity

If you have any problems with the supply of the electricity coming into the Property, call your electricity provider immediately.

Water

If you have any problems with the supply of the water coming into the Property, call Scottish Water on 0845 600 8855. If there is a leak in the Property, you should first turn off the water at the stopcock immediately.

To ensure your safety please ensure that when you first move into the Property you should familiarize yourself with the location of the main water stopcock.

If a property above yours is leaking into your property and you cannot contact the occupier then call Edinburgh Council Emergencies on 0131 200 2000.

Fire

In the event of a fire in the Property, you must evacuate the Property immediately, call the emergency services on 999 and ask for the Fire Brigade. You can find more information on fire safety in your home on the Fire and Rescue Service website.